Tracking a Delivery Order
Follow your delivery, open provider tracking, and understand what each delivery update means.
After your delivery payment is confirmed, PickQuick gives the order a tracking code and keeps the latest handoff status in Orders.
Follow your order
- Sign in to the PickQuick Store and open Orders.
- Find the delivery order. You will see its expected time, destination, payment status, and delivery progress.
- Open Order details for its item list, price breakdown, and complete update history.
You can also use the large Track delivery button in a delivery email. It opens your PickQuick Orders page, where the backend-confirmed status is shown.
What the stages mean
| Stage | Meaning | What happens next |
|---|---|---|
| Confirmed | Your payment and delivery order are confirmed. | The Shop prepares your items. |
| Preparing | The Shop is packing and checking the order. | The Shop confirms how it will be delivered. |
| Ready | The package is packed and delivery is arranged. | The Shop team, PickQuick, or a delivery partner collects it. |
| On the way | The package has left the Shop. | Keep your phone nearby and make sure the delivery location is accessible. |
| Delivered | The delivery owner marked the handoff complete. | Check the package and contact support if anything needs attention. |
If a delivery needs reassignment or cannot be completed, the order remains visible with the latest instructions from PickQuick.
Delivery-partner tracking
When a Shop or PickQuick uses a third-party provider, your order may also show:
- the delivery provider's name;
- the provider tracking number;
- a Carrier tracking link.
The provider page can contain more route detail. Your PickQuick order remains the source for payment, order, and support status.
Only open the saved tracking link
PickQuick displays the HTTPS link supplied with your order. Never send card details or passwords through a tracking page.
Delivery notifications
PickQuick submits each customer-facing delivery status update through:
- the Store notification inbox;
- your account email address;
- your account phone number by SMS, when SMS delivery is configured.
The delivery email shows the current stage, what happens next, the delivery provider, the tracking number, and links back to your order.
Cancelling or reporting a problem
Use Cancel delivery while that action is available on the order. Otherwise, contact PickQuick Support so the package and payment can be handled safely. Cancellation and refund confirmation are separate: check the payment status in Orders. See Cancellations and refunds for details.
For a missing, damaged, or incorrectly delivered package, keep your order number and tracking code and email support@pickquick.ca.