Cancellations and Refunds
Find your refund status, understand payment returns, and get help with a delivery problem.
You do not need an account with our payment provider to request an eligible delivery cancellation or check its payment status. Start in Orders in the PickQuick Store.
Cancel a delivery
Open the order and look for the cancellation-request action. Add a reason and confirm. A request does not issue a refund: PickQuick first reviews the delivery and confirms the goods are secured and will not be delivered. Admin approves cancellation and separately authorizes the payment return.
If the button is not available, contact support@pickquick.ca with your order number. PickQuick will review the order's delivery stage and the next steps. Do not assume that a package already being prepared or delivered can be cancelled immediately.
Check the payment return
An order's delivery status and payment status are separate. Cancelled does not, by itself, mean a refund has finished.
| Payment status | What it means |
|---|---|
| Cancelled — refund not yet issued | Cancellation has been approved, but Admin has not yet submitted the refund. |
| Refund pending | The payment return has been requested but is not yet confirmed by the payment provider. It may be waiting for settlement or a payment review. |
| Refunded / Payment returned | The payment provider has confirmed the refund or reversal. Your bank may take additional time to show it. |
The order shows the amount being returned. For a full approved cancellation, this includes that order’s allocated delivery fees and tax. For an approved item return, the disclosed return shipping charge is deducted where applicable, as explained below. Keep the original order summary for reference.
A payment returned before settlement may appear as a released or reversed charge rather than a separate refund. Do not submit another request while the first is pending. Contact support if you need an update, and never email your full card number or security code.
If your checkout has several packages
Each package has its own order and refund status. Requesting cancellation of one order starts review for that order, not the entire checkout. Your other orders stay active unless they are cancelled separately. An approved refund includes the cancelled order’s allocated delivery fee and tax; the remaining orders are not repriced. Payment processing fees do not reduce your approved refund.
After delivery, or for a damaged or incorrect item
Contact PickQuick Support with your order number, a description of the issue, and relevant photos. Completed deliveries do not have a self-service return or item-by-item refund button. Support will review what can be done; this guide does not promise automatic approval.
For an approved return, PickQuick provides a return shipping label and confirms the return shipping charge before you send the item back. You pay return postage and packaging costs. We deduct the disclosed return shipping charge from your approved refund and refund the remaining amount; you will not pay separately for the same label. These charges do not apply where applicable law requires PickQuick to pay them or we agree to cover them. Your legal rights remain unchanged.
Pickup orders
Pickup is paid at the Shop, not through online checkout. Cancelling an unpaid pickup order does not create an online card refund. For a problem after paying at pickup, contact the Shop or PickQuick Support with your order details.